Conditions d’utilisation
Terms & Conditions
Effective Date: 1 January 2026
Welcome to SureCrafts.com. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these terms.
1. About Us
SureCrafts is an online retailer offering scarves, stoles, shawls, and handcrafted accessories.
Contact Information
- Website: SureCrafts.com
- Email: Info@surecrafts.com
2. Eligibility
By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to make purchases.
3. Products
We strive to display our products as accurately as possible.
Please note:
- Colours may vary slightly due to different screen settings.
- As many of our products feature handcrafted or woven designs, minor variations in colour, texture, or pattern are part of their unique character and are not considered defects.
4. Pricing
- All prices are displayed in Euro (€).
- Prices include applicable taxes where required.
- We reserve the right to change prices without prior notice.
- The price charged will be the price displayed at the time your order is placed.
5. Orders
Once you place an order, you'll receive an order confirmation email.
We reserve the right to:
- accept or decline any order,
- cancel orders due to pricing errors, suspected fraud, or product unavailability.
If payment has already been taken for a cancelled order, you'll receive a full refund.
6. Payment
We accept secure payments through Shopify's supported payment providers.
Your payment information is processed securely by our payment partners. SureCrafts does not store your full payment card details.
7. Shipping & Delivery
We aim to dispatch orders promptly.
Delivery times are estimates and may vary due to courier delays or circumstances beyond our control.
Once your order has been shipped, you'll receive tracking information where available.
8. Returns & Refunds
Our Return & Refund Policy forms part of these Terms & Conditions.
Key points include:
- 30-day return window for eligible items
- Unused items must be returned in their original condition
- Faulty or incorrect items will be replaced or refunded
- EU customers retain their statutory consumer rights, including the 14-day cooling-off period for online purchases where applicable.
9. Intellectual Property
All content on SureCrafts.ie—including images, logos, product descriptions, graphics, and website design—is the property of SureCrafts or its licensors and is protected by copyright and intellectual property laws.
You may not copy, reproduce, or distribute our content without written permission.
10. Acceptable Use
You agree not to:
- use the website for unlawful purposes,
- interfere with website security,
- upload harmful software or malicious code,
- misuse customer accounts or personal information.
11. Limitation of Liability
To the fullest extent permitted by Irish law, SureCrafts shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.
Nothing in these Terms excludes your statutory rights as a consumer.
12. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with GDPR.
13. Force Majeure
We are not responsible for delays or failure to perform our obligations due to events beyond our reasonable control, including:
- severe weather,
- transport disruptions,
- strikes,
- pandemics,
- government restrictions.
14. Governing Law
These Terms & Conditions are governed by the laws of Ireland.
Any disputes arising from these Terms shall be subject to the jurisdiction of the Irish courts, without affecting any mandatory consumer rights available under EU law.
15. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will always be published on SureCrafts.ie, and continued use of the website constitutes acceptance of any changes.
Contact Us
If you have any questions about these Terms & Conditions, please contact us:
SureCrafts
Email: Info@surecrafts.com